Shipping

Base Canvas offers FREE delivery on every product available to purchase through this website to one UK mainland address.

Please note, a delivery charge will be applicable for UK deliveries to the Isle of Man, Northern Ireland, Scottish Highlands & Islands, Isle of Wight, Jersey, Guernsey and the following postcodes: AB21-56, PH11-44, IV1-56, PA20-88, All KW, ZE, HS, KA26-28, G84. If you require delivery to one of these areas please contact us via phone or email and we will discuss further options and charges.

If you are based outside the United Kingdom (including the Republic of Ireland) please contact us by telephone prior to placing to your order and we can discuss the shipping and tax implications with you.

Orders will be delivered 7-10 working days from your order date (if you are purchasing a pre-printed canvas) or from the date of your approval of your image proof (for photo prints). You will be notified by email when your order has been despatched from our warehouse.

Damaged Goods

We always check our items before we despatch them to our customers, however from time to time it may be possible that an item could be damaged during transit. If this is occurs with your consignment please notify us within 24 hours of receiving the delivery. All of the packaging the item was shipped in should be retained - if the packaging is obviously damaged then refuse the delivery or note this on the delivery note which the driver will ask you to sign by writing Damaged Package / Unchecked. If the packaging and goods inside are obviously severely damaged refuse the delivery entirely. Once the damaged items are received back in accordance with our returns procedure we will send a replacement product or, if this is not possible, provide a full refund. Once the goods have been delivered and signed for in good condition responsibility passes to the customer. Goods endorsed as 'received in good condition' or not notified within 24 hours as damaged cannot be guaranteed a replacement product. Unpack the goods and examine the item as soon as possible to check for any obvious signs of transit damage. If the item is damaged we will be happy to replace it by using the returns guide below.

Returns

If you have to return an item you have purchased from us simply follow this 4 step guide.

1. You will need your order reference number and the details of the item to be returned.
2. Contact us immediately via email: info@basecanvasprints.com or phone Customer Services on: 01934 524663
3. We will discuss your concerns and arrange for collection of the item by one of our carriers.
4. Return the item in its original condition, including packaging and obtain proof of return from the carrier. We will then despatch a replacement from our facility or process a refund once your returns are received.

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